Effective date: 24 October 2026 · Last updated: 24 October 2026
This policy explains how KEYIDI TEXTILE handles personal information when you browse our website, send a garment enquiry, correspond with us or leave a blog comment.
1. Who we are
KEYIDI TEXTILE is operated by Suzhou Keyidi Textile Co., Ltd., based in Luzhi Town, Wuzhong District, Suzhou, Jiangsu, China. We are responsible for the personal information we collect through keyiditextile.com and our related business correspondence. For privacy questions or requests, contact info@keyiditextile.com.
2. Information we collect
Project enquiries. Our enquiry form requires your name and work email. You may also provide your brand or company, country or target market, product type, estimated quantity, fabric requirements, target timeline, project details and a reference or tech pack link. If you email us, we receive your message, attachments and related correspondence. Please share only information relevant to your project and avoid unnecessary information about other people or sensitive personal information.
Technical records. Form submissions can include an IP address and submission metadata. Our hosting and content-delivery services process website requests and technical logs, which can include IP addresses, requested pages, access times, browser or device information and errors. These records support website delivery, traffic summaries, troubleshooting and security.
Blog comments. If you comment, we collect your comment, name, email and optional website address, together with the IP address and browser user-agent information recorded by WordPress. Approved comments, display names and website links may be public. Comment email addresses are not displayed publicly.
3. How and why we use information
We use enquiry information to respond to requests, understand garment requirements, assess proposed projects, prepare quotations and communicate about sampling or orders. We use technical records to operate and protect the website, understand server traffic and resolve faults. Comment information is used to publish and moderate comments and address spam or misuse. Relevant records may also be needed to meet legal obligations or handle disputes.
The applicable legal basis depends on the purpose and the law that applies. Where the GDPR applies, handling enquiries from company representatives and maintaining website security may rely on legitimate interests, subject to your rights. Processing necessary for a contract with you, or requested steps before that contract, may rely on the contract basis; this is distinct from a contract with your employer. Legal obligations provide a basis where relevant. Where we request consent for optional processing, it applies only to the stated purpose. Submitting an enquiry does not itself authorise unrelated marketing or advertising tracking.
4. Who receives information
Relevant personnel access enquiry information to respond to requests and manage business relationships. We do not disclose customer personal information to cooperating factories for project assessment or quotation.
We use Hostinger for website hosting, content delivery and business email. Enquiry records are handled within WordPress using Fluent Forms, and website notification emails are sent through Hostinger SMTP. Hosting, email, security and backup providers may process information needed to supply those services. Information may also be disclosed where required by law. Third-party videos, avatar services and external links are described below.
5. International processing
Our business handles enquiries in China, and our website’s origin hosting server is in the United States. Hostinger’s content-delivery network and its hosting, email, support and backup arrangements can involve processing in other countries. The location of the website server does not mean every email, log or backup copy is stored there. Data-protection laws may differ between countries.
Hostinger describes its processor obligations and international-transfer arrangements, including applicable EU standard contractual clauses and UK transfer provisions, in its Data Processing Addendum. Its Privacy Policy provides further information about its processing. You can contact us for information about the arrangements relevant to your personal information and any safeguards required under applicable law.
6. How long we keep information
Unsuccessful enquiries: for enquiries that have not resulted in an order, our retention period is one year after the last substantive business communication. This rule applies to enquiry form records, mailbox copies and separately saved enquiry copies, unless applicable law requires longer retention. Deletion of one record does not automatically delete its copies in other systems.
Orders and legal records: we retain relevant correspondence and transaction records for the business relationship and for applicable accounting, legal or dispute-handling requirements. The duration depends on the record type and the obligations that apply.
Comments: published comments and their moderation information may be retained while the associated discussion remains on the website, unless removed following moderation or a valid deletion request.
Logs and backups: website email logs in FluentSMTP are configured for deletion after 14 days. Hostinger makes email access and delivery logs available for 30 days. These logs are distinct from mailbox messages and enquiry records. Other provider-managed technical logs follow the retention needed for service operation, security, fault investigation and applicable legal requirements.
Website backups are generated daily, and the hosting service also keeps older restore points. Deleted information can remain in recovery copies until those copies expire or are overwritten under the provider’s backup cycle. Backups are for recovery rather than routine enquiry follow-up; a deletion request can therefore require handling active records and recovery copies separately. Contact us if you need further details about retention or deletion.
7. Cookies, videos and avatar services
The website uses WordPress and caching or security functions that may use cookies or browser storage to support their operation. Authorised administrators also use login and preference cookies; these are separate from ordinary visitor browsing. We do not currently use Google Analytics or Meta Pixel on this website. Hosting traffic summaries are generated from server requests rather than those advertising or analytics scripts.
Privacy notice: the website displays a brief informational notice. Dismissing it does not provide consent and does not enable or disable media, analytics or advertising. A local browser-storage value remembers dismissal for up to 180 days; clearing site storage removes that preference. You can manage cookies and site storage through your browser settings.
Comment preferences: if you choose to save your name, email and website for a future comment, WordPress stores these details in browser cookies, normally for one year. This choice is optional. You can remove these cookies through your browser settings.
YouTube: factory videos play inline using YouTube’s privacy-enhanced mode at youtube-nocookie.com. The player is loaded without a separate “Allow” or cookie-acceptance step, so your browser can connect to Google when a page containing a video loads, before playback starts. Google may receive your IP address, device information and interactions and use browser storage or similar technologies. Privacy-enhanced mode limits personalised use of embedded-video views; it does not mean the player processes no personal information. See the Google Privacy Policy.
Comment avatars: WordPress is configured to support Gravatar. Where an avatar is requested, a hashed identifier derived from the comment email address can be included in a request to Gravatar, and the browser connection can disclose IP and device information. The hash does not make the request anonymous. See the Automattic Privacy Policy. An avatar, if displayed, may be public alongside the approved comment.
8. Your choices and rights
Depending on applicable law, you may request access to or a copy of your personal information, correction, deletion, restriction of processing or objection to certain processing. Data portability may also apply. Where processing relies on consent, you may withdraw it without affecting earlier lawful processing. You may also complain to a competent data-protection authority.
Email info@keyiditextile.com with the subject “Privacy request”. Include enough information to locate the relevant correspondence. We may need proportionate verification before disclosing or deleting information; please do not send identity documents unless arranged with us. We handle requests within the period required by applicable law and explain any applicable legal limits.
9. Security and external websites
This website uses HTTPS to protect information in transit. Website administration requires authorised access, and hosting services provide security and recovery functions. No method of transmission or storage guarantees absolute security.
When you follow links to social platforms or other websites, those services handle information under their own privacy policies. Please review their policies before sharing information with them.
10. Policy updates
We may update this policy when our services, technology, legal requirements or information-handling practices change. The effective date and latest update date appear above. Questions can be sent to info@keyiditextile.com.